Virtual Repair Center
Let’s resolve your window or door concerns with these helpful resources.
Are you having an issue with a Window World window or door product? Many challenges can be quickly resolved using these guides and videos. These resources address some of the most common questions we receive from our customers, so we hope you easily find the answer you need!
If your window is dropping, it is most likely because the shoes are coming off of the pivot bar.
Here’s how to fix this issue:
This is the unlocked position shown in Figure 1. NOTE: The shoe is spring loaded. Make sure to hold the shoe so that it doesn’t go all of the way up. You may need an additional person to help.
Now bring the sash down to the level of the shoe.
NOTE: Do not remove the sash unless absolutely necessary.
There are many different reasons why you could be encountering an issue with your window locks. Review the scenarios below then follow the instructions to resolve your problem.
If the instructions listed above do not correct the problem, please contact us for further assistance.
Household condensation is not a reason for immediate alarm, but should be watched over time.
Most of the time, this “sweating” is perfectly normal. All homes will occasionally have some condensation on their windows. The moisture is simply a result of humidity in the home that comes in contact with a cold surface such as a mirror or glass window and then turns to water droplets. We tend to notice condensation on surfaces like window and mirrors first because they are not porous and the moisture cannot soak into them.
If you are noticing excessive window condensation, frost, peeling paint, or even moisture spots on ceilings and walls, then you should take this more seriously. These can be signs of excessive condensation and possibly damaging moisture problems in your home that need to be addressed.
If you just replaced your old windows with energy efficient windows, you may begin noticing condensation. But why? Now that your new windows create a much tighter seal, the excess moisture is unable to escape and is therefore collecting on your windows. Your new windows are not causing condensation, instead they are calling your attention to moisture that went unnoticed before. Your old windows were drafty and allowed this humidity to escape.
Common items such as your heating/air unit, humidifier, and shower generate indoor humidity. Even household tasks that involve water, like mopping the floors, contribute to the problem. The condensation you see on your windows is more likely to occur where the outside temperature is much lower than the inside temperature. The greater the difference the greater the chance that you will have condensation.
So, how much humidity in your home is too much? To help you decide, this table illustrates the recommended levels of indoor humidity during the winter months.
OUTSIDE TEMPERATURE | INSIDE REMITIVE HUMIDITY |
-20°F | 15 to 20% |
-10°F | 15 to 20% |
0°F | 20 to 25% |
+10°F | 20 to 30% |
+20°F | 30 to 35% |
You can measure your indoor humidities with a humistat or psychrometer.
To get started, let’s confirm your windows have seal failure. Seal failure occurs when condensation gets between the two panes of glass. Luckily, this is very rare. Most of the time, condensation is either on the inside or outside of the glass. Before filling our Warranty Claim Request Form, make sure to use a cloth and clean both sides of the glass.
If you still see the condensation inside after a good cleaning, it’s time to fill out the form. You must have purchased your windows with a warranty that covers breakage & seal failure in order for replacement to be available.
If your window is broken, you will also need to fill out the form. To prevent injury, we recommend that you tape the broken window with a clear duct tape while your claim is being processed.
Once your claim has been filed it will take 2 or more weeks to receive a new sash. You will be notified as soon as the new sash has been received.
This video will help you to learn more about the various features and proper operation of your new single-hung or double-hung windows.
Want to know more about the features of your new sliding window or how your new sliding window operates? Watch this video.
If your window drops after being placed in an open position, there’s an easy way to correct it. In this video, we’ll show you how.
Because your Window World windows were made custom to your needs, it’s important to know the serial number on each item. The labels can be easily located, so please identify the serial number on your window before you call Window World of Jersey Coast. With this information, we will be able to identify your window and service the product in the best way possible. If you need assistance finding the serial number on your replacement window or door, we’ve provided video tutorials below.
To find the serial number label on your double hung windows, lower the top sash. You’ll find the label inside the top of the frame.
Open the operative side sash and look at the top of the frame. You’ll find the serial number label along the inside track.
The serial number label is found along the inside track at the top of the frame, so turn the crank, open the window, and remove the screen.
Our products are made for durability, so you shouldn’t need repairs very often. However, if disfunction occurs with one of our windows, doors, or siding products, Window World of Jersey Coast is there to take care of your needs. If we installed it, we’ll fix it.